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Terms & Conditions

Please note that unless otherwise agreed in writing, the terms and conditions of this agreement shall apply to any order placed by the customer. In the event of any inconsistency between these terms and those passing between the parties these terms shall prevail. No variation of the terms and conditions shall be allowed unless expressly accepted in writing.


In line with industry standards, please allow 5% for breakages. All goods should be inspected upon arrival and any further damages must be recorded on the paperwork signed at the time of delivery. Shortages or incorrect deliveries must be notified to the company immediately. No responsibility can be taken for damages not acknowledged on the paperwork.


Indigenous offers a nationwide delivery service for which a charge is made. Unless special arrangements have been made, depending on the size of the order, deliveries will generally be palletised and undertaken using a 17.5 ton lorry, which is a similar size to a dustbin lorry. (Length: 10m, Width: 2.4m, Height: 4m) It is important to ensure that there are no access problems for this size lorry. Any pallets will then be lowered to the ground using a tail lift and pallet truck. It is important that the ground is level and solid (e.g. concrete or tarmac but not grass or gravel) to ensure that the pallet can be pulled off the tail lift. The pallet will then be left at the nearest convenient location at the discretion of the driver, which may be the kerbside. Goods will not be carried into any premises. Therefore, if left outside, all products must be protected from the weather and fixings (adhesives, grouts etc.) must be taken inside and stored in a damp free environment.


Whilst Indigenous is happy to offer general advice regarding the installation of our products, we are unable to accept any responsibility for problems arising from incorrect fixing of goods, shortages or products that are surplus to requirement.

Payment Terms

A deposit at the point of order will secure the order for a period of up to 12 weeks. If delivery is not taken within this timescale, the remaining balance must then be paid and there will be a weekly storage fee of £5 per pallet per week. Please note that goods will not be despatched until we are in receipt of cleared funds. All goods remain the property of Indigenous until paid for in full.


All prices quoted exclude delivery. Prices are subject to change; Indigenous reserves the right to make any modifications or changes with prior notice.


Due to the handmade nature of many of our products, imperfections are a natural characteristic that is thought to enhance the overall appearance of the goods. Products may also vary from batch to batch in colour and size. Once installed, Indigenous is unable to take any responsibility whatsoever for any concerns, imperfections or colour variation in any goods.


Please measure carefully when ordering products. Unless agreed otherwise, Indigenous is unable to accept returns that may be surplus to requirement.


Samples and photos are for guide purposes only and should not be taken as an exact representation of a subsequent order.


All dimensions are approximate only. The coverage given for all fixings is for guidance only and is based on average usage.


All orders are subject to availability. Special orders are subject to lead times which are given in good faith but cannot be guaranteed.